FAQ

 

Can I get a Jané USA product repaired?
Jané USA has esatablished authorized repair centers throughout the USA. If you encounter any problems with your Jané USA products, Jané USA can direct you to the nearest authorized service center by emailing our customer service team members at info@jane-usa.com.

 

How can I make a warranty claim?
Contact our customer service team by emailing info@jane-usa.com and they will be happy to assist you.

 

Which car seats can I use on the Jané USA strollers?
By purchasing the Link Fix adapter you may easily attach any of the following models to the Trider Extreme or Rider: Mico by Maxi-Cosi, Keyfit30 by Chicco, Nuna Pipa, Cybex Aton and SnugRide35 by Graco

 

What can I do if there is something wrong with my Jané USA product after my warranty has expired?
Jané USA has a list of spare parts available for purchase. If the part you are looking for is not available online or if you do not know which part you should purchase to solve your problem with your Jané USA product, please contact the Jané USA customer service team via email at info@jane-usa.com.

 

How do I track my order?
Once your order is shipped you will receive an e-mail from Fedex with a tracking number and directions on how to track your package using the Fedex.com website.

 

When will my order ship?
Orders received and confirmed by 2:00PM EST (M-F) generally ship the same day. Orders received and confirmed after 2:00PM EST will ship by the end of the next business day*

* Orders placed before 2:00PM EST may not ship that day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.

 

Do you ship outside of the USA?
We apologize, but Jané USA currently does not ship products internationally.

 

Do you ship to APO, FPO or DPO addresses? What about Alaska or Hawaii?
We apologize, but Jané USA currently does not ship products to APO, FPO, or DPO addresses. For orders being shipped to Alaska or Hawaii we ask that you contact our customer service team at info@jane-usa.com so they can assist you further.

 

How do I return an item?
We only accept returns for products purchased in the United States on the jane-usa.com online shop within 365 days from the date of purchase. Returned products must be NEW, UNUSED, and not personalized or embroidered. You must contact us prior to your return and provide proof of purchase or an order confirmation number before the return can be authorized.

You are responsible for return shipping charges, unless the item is not what you ordered, defective (within 30 days of delivery), or damaged due to shipping (within 30 days of delivery).

If you are returning a product, please our customer service team at info@jane-usa.com.

We will help with the specifics and answer any questions about your return. Refunds will be issued to the original method of payment used (original credit card typical processing time for returns is 72 hours post item receipt. If a credit is due, processing may take as long as four weeks for your credit/debit card to reflect the refund).

 

What if my question isn’t answered here?
If you cannot find the answer that you are looking for please call the Jané USA customer service team by emailing info@jane-usa.com.

 

 

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